Contact Us

Questions about your Pete Sweeps Casino account, a purchase, or how sweepstakes play works? This page explains the main ways to contact the support team and what to include so your message reaches the right place.

Fast ways to get in touch

Support is available through a few different channels, depending on what you need help with. For the quickest path to a solution, use the option that best matches your issue, such as account access, verification, prize redemptions, or payment questions.

Email support (best for account and verification help)

Email is a good fit when you want a written record or need to share details that may take a little back-and-forth, such as account updates, verification follow-ups, or redemption questions.

You can reach the team at: vip@petesweeps.com

If your request relates to eligibility, playthrough, or redemption requirements, it can also help to review the latest rules and terms on the Sweepstakes Rules page before you message.

Live chat (when you want real-time answers)

Live chat can be a convenient way to handle quick questions, basic troubleshooting, or clarifying where to find a setting on the site. Availability can vary, so if chat isn’t showing at the moment, email is usually the best fallback for anything that needs follow-up.

Contact form (send a message from the site)

A Contact Us request form may be available on the website for sending a message directly through your browser. This option can be helpful if you’d rather not open your email client, or if you’re contacting support from a shared device.

Payment help by phone (payment-specific questions)

For payment-related support, a dedicated phone line is available:

+1-682-499-2990

Details to include so support can help quicker

To avoid unnecessary delays, include a few basics in your first message:

• Your name and the email address registered on your account
• Your username or Player ID (if available)
• A short description of what happened, plus any on-screen error text
• The device and browser you’re using (for technical issues)
• Any relevant dates and transaction references (for purchases or redemptions)

For privacy, don’t send passwords or full banking details in a message.

We’re here when you need us

If something doesn’t look right or you simply have a question about your account, rewards, verification, or redemptions, reach out using email, live chat (when available), the contact form, or the payment phone line above. The support team will point you to the next step and let you know what they need from you.